Terms & Conditions
Terms of purchase
These terms and conditions apply to purchases made on myrealnorth.com ("Site", "we", "us"). By placing an order, you agree to these terms and conditions.
Company details
My Real North is run by Duveroth Consulting
Organization number/VAT number: SE691008410901
Address: Klåveröd 1726, 26876 Kågeröd, Sweden
Email: info@myrealnorth.com
Products and prices
All prices are in SEK and include VAT. We reserve the right to change prices, range and terms without prior notice. The price in effect at the time of ordering is the price that applies to your order.
Each piece is a Comfort Colors 1717, a heavyweight garment-dyed T-shirt. The products are printed on demand, one at a time, through our production partner Printful.
Order and agreement
A binding purchase agreement is formed when you receive an order confirmation from us via email. Please check that the order (size, motif, quantity) is correct before completing the purchase — as each garment is printed specifically for your order, changes may be difficult to make after production has begun.
Payment
Payment is made via the payment options available at checkout.
Delivery
Products are made to order and are typically delivered within 5–10 business days. Delivery times may vary depending on destination and product. Shipping costs are calculated at checkout based on the number of products and delivery address; free shipping applies according to the limits specified at checkout.
Right of withdrawal
According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days of receiving the goods, without having to give any reason.
If you wish to exercise your right of withdrawal, please contact us at info@myrealnorth.com within 14 days. The item must then be returned to us within 14 days, unused and in substantially unchanged condition. You are responsible for the return shipping. We will refund the full purchase price (excluding any additional shipping costs you have chosen in addition to standard delivery) within 14 days after we have received the returned item, or after you have shown that the item has been sent back.
Complaints (defective product)
If your shirt is faulty or damaged upon delivery, you have the right to complain under the Consumer Purchase Act, normally within three years of purchase. Contact us at info@myrealnorth.com with a picture of the fault and your order number, and we will resolve it together — through new delivery, repair or refund.
Limitation of liability
We are not responsible for delays or errors due to circumstances beyond our control, such as force majeure, production or shipping disruptions at our supplier. Images on the Website are intended to provide a fair representation of the products, but minor deviations in color may occur depending on screen settings.
Personal information
We process your personal data in accordance with our Privacy Policy. See separate page for full information.
Dispute resolution
If we cannot reach an agreement, you can contact the Swedish National Board of Consumer Complaints (ARN), www.arn.se , or the EU Commission's online dispute resolution platform, ec.europa.eu/consumers/odr. Swedish law applies to all purchases.
Change of terms and conditions
We reserve the right to update these terms and conditions. The version that applies is the one published on the Website at the time of your order.
Contact
Questions about these terms and conditions should be sent to info@myrealnorth.com .
