Terms & Conditions

These terms and conditions apply to purchases made on myrealnorth.com (the “Website”), operated by Duveroth Consulting. By placing an order, you agree to these terms and conditions.

My Real North is run by Duveroth Consulting
Organization number/VAT number: SE691008410901

Address: Klåveröd 1726, 26876 Kågeröd, Sweden
Email: info@myrealnorth.com

Base prices are stated in SEK and include VAT. At checkout you can choose to pay in another currency, and the price is then converted into that currency. Prices, range and terms may change without prior notice. The price that applied when you placed your order is the price that applies to your order.

​

Each product is printed on demand, one at a time. Material, measurements and printing method are described on each product page.

A binding purchase agreement is formed when you receive an order confirmation by email. Please check that your order (such as size, motif and quantity) is correct before completing the purchase — as each product is printed specifically for your order, changes may be difficult to make once production has begun.

Payment is made via the payment options available at checkout.

Products are made to order. The delivery time, including production, is shown on the product page under Delivery Information. Art prints always ship free. For clothing, the shipping cost is calculated at checkout based on order value and delivery address, and free shipping applies from SEK 1000.

To Norway, Switzerland, Iceland and Liechtenstein, customs duties, import VAT or other fees may apply, and for clothing this also applies to the United Kingdom and Canada. These are paid by the recipient. More about shipping can be found in the Shipping Policy.

Under the Swedish Distance Contracts Act, you have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason.

​

How to withdraw: get in touch at info@myrealnorth.com within 14 days and include your order number. You may also use the standard withdrawal form, available on the Swedish Consumer Agency’s website. The item must then be returned within 14 days of notifying that you are withdrawing.

​

Conditions and exceptions:

• The right of withdrawal only applies if you give notice of your withdrawal within 14 days of receiving the item.

• You pay the return shipping yourself.

• You may examine the item as you would in a shop. If the item has been worn, washed or otherwise handled more than necessary to examine it, you are liable to compensate for the reduction in value. The compensation may be significant.

• Any additional shipping cost you chose beyond standard delivery is not refunded.

The purchase price is refunded within 14 days of your notice of withdrawal. However, payment is made only once the item has been received back or you have shown that it has been sent back. The refund is made to the same payment method you used for the purchase.

​

Compensation for reduced value is deducted from your refund, or invoiced to you if the refund has already been made.

If your item is faulty or damaged on delivery, you have the right to make a complaint under the Swedish Consumer Sales Act, normally within three years of purchase. Get in touch at info@myrealnorth.com with a photo of the fault and your order number, and it will be resolved through a replacement or refund.

My Real North is not responsible for delays or errors caused by circumstances beyond its control, such as force majeure or production and shipping disruptions at partners. Images on the Website are intended to give a fair representation of the products, but minor deviations in color may occur depending on screen settings.

Personal data is processed in accordance with the Privacy Policy. See the separate page for full information.

If the matter cannot be resolved, you can turn to the Swedish National Board for Consumer Disputes (ARN), www.arn.se. Swedish law applies to all purchases.

These terms may be updated. The version that applies is the one published on the Website at the time of your order.

Questions about these terms and conditions should be sent to info@myrealnorth.com .