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Refund Policy

Right of withdrawal (14 days)

You have the right to cancel your purchase within 14 days of receiving the goods, without having to give any reason. This applies according to the Distance Contracts Act.

How to cancel your purchase:

  • Contact us at info@myrealnorth.com within 14 days and let us know that you want to cancel your purchase. Please provide your order number.

  • Please return the item to us within 14 days of notifying us. The item must be unused, in substantially unchanged condition and preferably in the original packaging.

  • You are responsible for the return shipping.

Refund

Once we have received and inspected the returned item, we will refund the full purchase amount (excluding any extra shipping cost you chose beyond standard delivery) within 14 days. The refund will be made to the same payment method you used for the purchase.

If the item shows signs of use, we may deduct an amount for the reduction in value before issuing the refund.

Faulty or damaged goods (complaint)

If your t-shirt is faulty, damaged, or doesn't match what you ordered, you have the right to make a complaint under the Swedish Consumer Sales Act, normally within three years of purchase. We kindly ask you to get in touch as soon as possible, ideally within 30 days of receiving the item — this helps us resolve things for you more quickly. Contact us at info@myrealnorth.com with a photo of the fault and your order number. We cover the return shipping in these cases and will resolve it through a replacement, repair, or refund.

Size Exchanges

We currently don't offer direct size exchanges, as each t-shirt is printed specifically for your order. If you ordered the wrong size, please use your right of withdrawal (point 1) instead and place a new order in the correct size.

Exceptions

The right of withdrawal does not apply if the item has been damaged by you after receipt, or if you did not notify us within the 14-day period.

Contact
 

Questions about returns, exchanges, or complaints can be sent to info@myrealnorth.com.

YOUR MRN ACCOUNT:
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