Shipping Policy
Production and delivery time
All products from My Real North are printed on demand, one at a time. Each product is made specifically for your order and quality-checked before your package ships. If you order both clothing and art prints, they arrive in separate packages.
Delivery time is counted from order until the package reaches you, including production. The delivery time to each country is shown on the product page under Delivery Information. Delivery may take longer during periods of high order volume.
Shipping cost
Shipping cost is calculated based on order value and your delivery address, and is always clearly shown at checkout before you complete your purchase.
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Art prints always ship free.
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Clothing ships free on orders from SEK 1000, to all delivery countries.
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Sign up for the newsletter and you’ll receive a personal code for free shipping on your first order, regardless of the amount.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, so you can follow the package all the way to your door. Art prints to the United Kingdom are shipped without tracking.
International shipping
Delivery is currently available to Sweden and the rest of the EU, the USA, the United Kingdom, Canada, Norway, Switzerland, Iceland and Liechtenstein. Orders to other countries cannot be completed at checkout.
Within the EU and to the USA, no customs fees apply on delivery. To Norway, Switzerland, Iceland and Liechtenstein, customs duties, import VAT or other fees may apply, and for clothing this also applies to the United Kingdom and Canada. These are paid by the recipient.
Wrong delivery address
It is your responsibility to provide a correct delivery address when ordering. If a package is returned due to an incorrect address, a new shipping cost may apply for re-delivery.
Damaged or lost package
If your package arrives damaged, or does not arrive at all, get in touch at info@myrealnorth.com with your order number, and it will be resolved with a refund or a new delivery.
Contact
Questions about shipping and delivery should be sent to info@myrealnorth.com .